Responsible Gaming at bwin
As an online gaming pioneer, bwin has brought the passion for gaming and betting to the internet. We support the generation of online gamers – with exciting and challenging offers. We also take responsibility for our product line-up.
bwin wants to provide the world's safest and most innovative gaming platform for adults. By means of a fair and responsible product line-up, every user can play within their financial means and receive the best possible service. bwin commits itself to integrity, fairness and reliability. It is therefore clear that bwin should do its best to avoid and reduce the problems which can arise from participation in games of chance, particularly through excessive play. At the same time it is important to respect the rights of those who take part in games of chance to a reasonable extent as a means of entertainment .
Responsible Gaming at bwin is based on three pillars: 1. Security of the player, 2. Security of the game and 3. Protection against gaming addiction. Together with research institutes, associations and therapy institutions, we work on measures for player protection and are working towards a responsible, secure and reliable framework for online gaming in Europe.
1. Security of the player
We take responsibility for the security of our players. Protection of players is based on guidelines stipulated by the EGBA (European Gaming and Betting Association), exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities. Marketing communication is also geared towards player protection: a fair gaming line-up only promises what it can deliver.
2. Security of the game
We take responsibility for the security of our gaming line-up in two ways: first of all, we protect our users against mistakes such as inadvertant placement of bets by means of "gameful usability". In addition, online monitoring at bwin as well as the experience of our bookmakers ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game. To this extent, we work closely with the ESSA (European Sports and Security Association) and the EGBA.
3. Protection against gaming addiction: research – prevention – intervention
The majority of users of sports bets, casino and other gaming offers play in moderation as a means of entertainment. Behaviour patterns which are negligible when undertaken to a reasonable extent (such as shopping, playing sports, eating or the consumption of alcohol) can escalate for some people and become a problem. In the same way, participation in bets and games of chance can also lead to problems for a small group of customers.
In order to offer customers the best possible support, all user contact which is related to responsible gaming is dealt with by a dedicated "Responsible Gaming" team within the customer support department. For a number of years, bwin has worked together with the renowned Division on Addiction, Cambridge Health Alliance, a teaching affiliate of Harvard Medical School. This team works on recommendations for customers on the extent to which it is possible for them to play responsibly. In cases which can be traced back to gaming addiction, further participation in the gaming line-up is prohibited. The customer then receives support and advice on how to find professional assistance in their area.
Self-responsibility is the most sustainable form of prevention
bwin promotes the basic principle that the final decision and responsibility for the extent of gaming and the amount wagered should lie with the customer. Self-responsibility on the part of the customer is therefore the most sustainable form of protection. bwin sees its responsibility as supporting the customer in making responsible decisions based on a clear product line-up, comprehensive information and ways of behaving.
Protection of minors
bwin exludes minors (persons under the age of 18) from participation in its gaming line-up. Mandatory confirmation of having reached the age of majority and date of birth is therefore a requirement for registration. A copy of photographic identification is also required when customers make their first withdrawal. bwin takes its responsibility for preventing minors from taking part in its gaming line-up seriously. In order to offer the best-possible protection of minors, we also rely on the support of parents and carers. Please keep your access details safe at all times (user ID, password and your question and answer combination).
Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people. You can find more information on this topic at www.saferinternet.org . Filter software such as www.netnanny.com can offer further protection.
Responsibility towards problems
As a "House of Games", bwin offers a variety of games and bets which present a form of entertainment for the majority of customers. bwin takes responsibility for these people by providing support and tools which ensure a secure and entertaining environment which deals with the associated risks responsibly.
Those who have difficulty in assessing risks, recognising their own limits or those who suffer from addictions are not in a position to enjoy our product line-up responsibly as a form of entertainment. bwin takes responsibility for this by excluding such persons from the gaming line-up for their own protection.